Sullivan Plumbing and Gas Ltd

22 April 2020

Health and Safety measures Alert Level 3 & 4 

We have a responsibility to keep our customers and staff safe from Covid 19. Our policy of advising us of the status of the occupants of your house or organisation still remains. We will still be sending out an email to you to respond to when we schedule your booking. Distancing of 2m minimum still remain.  

We are committed to a continued service to our customers therefore we need to ask the following questions and act accordingly.  

Please respond back to us be email before the plumber arrives: 

• Is there anyone in the premises who is Self Isolating or travelled from overseas in the past 4 weeks:

• If so when did the Isolation start?

• All members of the household need to adhere to the 2m distance from our Plumber. But preferably in another room.  

• Anyone in the room needs to be wearing a mask or if outside within the 2 meter distance MUST wear a mask.    

• The self isolating person must be in another room.  

• Is there anyone who is feeling unwell and/or feeling like they have Covid 19 Symptons:   

• if so please call the Healthline 0800 358 5453 or seek medical assistance and call us back once they have the clearance or have a diagnosis.  

• Is there anyone in the premises who has been diagnosed as having Covid 19 Virus:

The Plumber / Gasfitter will need to call the office and discuss with Management on a case by case basis as to whether we would be able to enter the house and carry out the work. Obviously on urgent critical work would be carried out in this case anyway.  

• Contact Tracing:

Please advise us or keep a record in your diary of all members of the household that are in your house when the plumbers visits.  

Safety First – non contact policy

Please do not be offended:  

• No handshaking / hugging / hongying / kissing

• No coughing around the Plumber/Gasfitter 

• Please maintain a distance of approx. 2m from the Plumber / Gasfitter possible.  

These measures have been put in place so as not put our staff and families, customers at risk of contracting COVID 19.    

And to not risk the continued supply of our service to our customers.  

Onsite the plumber: 

• will call the occupier on arrival and check that their situation has not changed if booked some time ago.   

• will be wearing gloves and using Hand Sanitizer. The gloves will be disposed of in the customers rubbish bin.  

• will wear face masks if there is a self isolating case in the house or there someone who is unwell.  

• will leave all rubbish will be left on site.  

• Contact tracing will be in place as part of our site visit protocols.

Onsite the customer: 

• will keep at least a 2m distance from the Plumber or Gasfitter, and preferably be in another room to leave the plumber to his job undisturbed.  

• should disinfectant any areas that the plumber has touched so as to keep yourselves safe from any potential transmission.  

If have any questions or wish to discuss please call

Ben Sullivan 02102206124 or Deborah Botica 0272906241 

Email: ben@sullivanplumbing.co.nz or deb@sullivanplumbing.co.nz

0800SULLIVAN

Some guidelines from the Ministry of Health

• Avoid touching your eyes, nose or mouth.

• Wash your hands with soap and water often, for at least 20 seconds.

• Cough or sneeze by covering your mouth and nose with tissues. If you don’t have a tissue, cough or sneeze into your upper sleeve or elbow.

• Use an alcohol-based hand sanitiser with more than 60 percent alcohol.

• Try to avoid close contact with people who are unwell.

• Clean and disinfect frequently touched surfaces and objects, such as doorknobs.

• Do not have contact with people who are in isolation or have recently returned from overseas.

• If unwell call the Healthline on 0800 358 5453 – do not go to your doctors ring first.  

Personally Your Bubble and interaction outside your Bubble - useful information – excerpt (from the Covid 19 website - Alert Level 3) check it out if you want further information.  

Limiting our interactions with others is our best defence against COVID-19. Under Alert Level 3 we must continue to stay in our household bubbles whenever we are not at work, school, buying the groceries or exercising.

People must stay within their immediate household bubble, but can expand this to reconnect with close family / whānau, or bring in caregivers, or support isolated people. It’s important to protect your bubble once it’s been extended. Keep your bubble exclusive and only include people where it will keep you and them safe and well. If anyone within your bubble feels unwell, they self-isolate from everyone else within your bubble.

If you were in the wrong place when the restrictions came into place, and need to get home, you can now move throughout New Zealand to do so. You can only move once, and in one direction. New Zealand citizens from the Cook Islands, Niue or Tokelau can travel domestically within New Zealand in order to connect to flights home.

Examples to help explain these measures

If a relative or loved one lives locally, and is currently alone you can extend your bubble to include them. If you are returning to work and need to establish child care or other care arrangements for those already in your bubble, a care provider can join your bubble.